These General Terms and Conditions (GTC) of inlingua Sprachschule Frankfurt GmbH & CO.KG, Kaiserstr. 37, D-60329 Frankfurt (“inlingua”, “we”, “us”) shall apply as the basis for all service contracts for language courses (“Contract”) concluded with end customers (“customer”, “you”).
Conclusion of contract
You can conclude a contract with us in various ways, depending on the offer: in particular via our website or by telephone (“distance contract”) as well as in other ways.
For distance contracts concluded by consumers, the following regulations on the right of withdrawal also apply. You will find a cancellation form at the end of these GTC.
Right of Revocation
You have the right to revoke a distance contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract.
In order to exercise your right of withdrawal, you must inform us (inlingua Sprachschule Frankfurt GmbH & CO.KG, Kaiserstr. 37, D-60329 Frankfurt, Telefax: 069 – 234829; E-Mail: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract.
You can use the enclosed sample revocation form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
If you have requested that the services begin during the revocation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of revocation with respect to this contract compared to the total scope of the services provided for in the contract.
Revocation policy end
Agreements on the form of training, training times, training duration, training content, reclassifications and upgrades or similar are only effective if they are made with the responsible administrative staff of inlingua. Direct agreements with the trainers employed by inlingua are invalid.
The duration of the training sessions as well as the training times are bindingly agreed before the start of the training. If no other agreement has been made, a training session is 45 minutes long.
inlingua reserves the right to replace the appointed trainer temporarily or permanently with another trainer for important reasons (e.g. illness). This does not entitle the customer to withdraw from the contract or to reduce the invoice amount.
If inlingua determines that a participant does not have the required prior knowledge for a course, inlingua may reclassify this participant as suitable or exclude him/her from further training. In this case, however, the participant will be informed immediately beforehand.
Agreed trainings can be cancelled by the participant free of charge up to six weeks before the start of the training. Cancellations must be made in writing. The date of receipt by inlingua is decisive for the observance of the deadline. In case of later cancellations, the tuition fees will be due in full.
Cancellation of lessons
inlingua reserves the right to cancel or postpone announced intensive weeks at any time if the number of participants is too low or due to other circumstances beyond inlingua’s control. In the event of cancellation by inlingua, any fees already paid will be refunded in full. Further claims are excluded.
In the case of individual training courses, company charter courses and company residence courses with less than 20 teaching units per week, agreed teaching dates can be cancelled by 12.00 noon of the previous day at the latest – in the case of lessons scheduled for Monday, by 12.00 noon on Friday. If the cancellation is made in due time, the cancelled lessons will be made up without additional charge.
In the case of individual or group training in weekly blocks of more than 20 lessons, individual training times or training days cannot be cancelled.
Otherwise, the lessons not attended will be charged in full, regardless of the reasons for the hindrance.
Terms of payment
Invoicing takes place at the beginning of the training. The invoiced fees are due immediately and without deduction.
Rights of use
The training documents handed out may only be used by the participants in the training measure concerned. The training documents may not be reproduced, processed, duplicated, distributed or used for public reproduction without the written consent of inlingua. This shall also apply to the use in other training courses of the client.
For a period of one year after completion of the last training measure, the Client undertakes not to directly or indirectly commission any of the trainers employed by inlingua Sprachcenter Frankfurt to conduct training courses. For each infringement, the customer undertakes to pay a contractual penalty of five thousand euros without providing evidence of the occurrence of damage.
The liability of inlingua is limited to intent and gross negligence, in particular also for lost objects as well as for other material and financial damages and for personal injuries.
Sample revocation form
If you wish to revoke the contract, please complete and return this form,
to inlingua Sprachschule Frankfurt GmbH & CO.KG, Kaiserstr. 37, D-60329 Frankfurt; fax: 069 – 234829; e-mail: email@example.com:
|Goods (*)/ the provision of the following service (*)|
|Ordered on (*)/received on (*)|
|Name of the consumer(s)|
|Address of the consumer(s)|
|Signature of the consumer(s) (only in case of notification on paper)|
(*) Delete as applicable