Terms and conditions (T&Cs)

Scope of Application

These General Terms and Conditions (GTC) of inlingua Sprachschule Frankfurt GmbH & CO.KG, Kaiserstr. 37, D-60329 Frankfurt (“inlingua”, “we”, “us”) serve as the basis for all service contracts for language courses (“Contract”) concluded with end customers (“you”, “your”).

Conclusion of Contract

You can conclude a contract with us in various ways, depending on the offer: particularly via our website or by telephone (“distance contract”), as well as by other means.

Information on the Right of Withdrawal

For distance contracts concluded by consumers, the following regulations regarding the right of withdrawal also apply. A withdrawal form can be found at the end of these GTC.

Right of Withdrawal

You have the right to withdraw from a distance contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (inlingua Sprachschule Frankfurt GmbH & CO.KG, Kaiserstr. 37, D-60329 Frankfurt, Fax: 069 – 234829; Email: frankfurt@inlingua.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.

You may use the attached sample withdrawal form (see below), but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

End of Right of Withdrawal Information

Contact Person

Agreements regarding training format, training times, training duration, training content, reclassifications and assignments, or similar matters are only valid if made with the responsible administrative staff of inlingua. Direct agreements with trainers employed by inlingua are invalid.

Organization

The duration of the training courses and the training times are bindingly agreed upon before the start of the training. Unless otherwise agreed, one training unit lasts 45 minutes.

inlingua reserves the right to temporarily or permanently replace the assigned trainer with another trainer for important reasons (e.g., illness). This does not entitle you to withdraw from the contract or to a reduction of the invoice amount.

If inlingua determines that a participant does not have the required prior knowledge for a course, inlingua may reclassify this participant appropriately or exclude them from further training. In this case, however, the participant will be informed immediately beforehand.

Cancellation

Agreed training courses can be cancelled free of charge by the participant up to six weeks before the start of the training. Cancellations must be made in writing. The date of receipt by inlingua applies for meeting the deadline. For later cancellations, the full tuition fees will be due.

Cancellation of Lessons

inlingua reserves the right to cancel or postpone announced intensive weeks at any time due to insufficient participant numbers or other circumstances for which inlingua is not responsible. In the event of a cancellation by inlingua, fees already paid will be refunded in full. Further claims are excluded.

For individual training, corporate charter courses, and corporate residential courses with fewer than 20 teaching units per week, agreed class appointments can be cancelled by 12:00 PM on the previous day at the latest – for classes scheduled for Monday, by 12:00 PM on Friday. If cancelled in due time, the cancelled hours will be made up without additional charge.

For individual or group training in weekly blocks with more than 20 teaching units, individual training times or training days cannot be cancelled.

Otherwise, unattended lessons will be charged in full, regardless of the reasons for absence.

Payment Terms

Invoicing takes place at the beginning of the training. The invoiced fees are due immediately and without deduction.

Rights of Use

The training materials provided may only be used by participants of the respective training measure. The training materials may not be reproduced, processed, duplicated, distributed, or used for public display without written permission from inlingua. This also applies to their use in other training courses of the client.

The client undertakes, for a period of one year after the completion of the last training measure, not to directly or indirectly commission any of the trainers employed by inlingua Sprachcenter Frankfurt to conduct training. For each violation, the client undertakes to pay a contractual penalty of five thousand Euros without proof of damages.

Liability

inlingua’s liability is limited to intent and gross negligence, especially for lost items, as well as for other property and financial damages and for personal injuries.

Sample Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back to:

inlingua Sprachschule Frankfurt GmbH & CO.KG, Kaiserstr. 37, D-60329 Frankfurt; Fax: 069 – 234829; Email: frankfurt@inlingua.de:

Goods (*)/ the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
Date